Return Policy

Our Commitment

At D&A Proteins, your satisfaction is our reputation. We stand behind every product we sell. If you are not satisfied with your purchase for any valid reason, we are here to help with a straightforward return and refund process.

1. Return Eligibility

You are eligible to return a product if all of the following conditions are met:

• The return request is made within 7 days of the delivery date.
• The product is unopened, sealed, and unused in its original packaging.
• The product is in its original condition with all tags, labels, and accessories intact.
• You have proof of purchase (order confirmation via WhatsApp or invoice).

2. Quality Issues and Wrong Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us immediately upon delivery. We will arrange a replacement or a full refund at no additional cost to you. In such cases:

• Take photos or a short video of the product and packaging before opening further.
• Send the evidence to our WhatsApp number within 24 hours of delivery.
• We will coordinate a pickup or guide you through the return process promptly.

3. Non-Returnable Items

The following items are not eligible for return due to health, hygiene, and safety reasons:

• Products that have been opened or had their seal broken.
• Products showing signs of use, tampering, or damage caused after delivery.
• Products returned after 7 days of the delivery date.
• Products purchased during a clearance or final sale.

We are unable to accept returns of opened supplements as food safety regulations and the nature of the product do not permit resale once the seal is broken.

4. How to Initiate a Return

Follow these steps to return a product:

5. Refunds

Refunds are processed based on the original payment method:

• UPI / Bank Transfer / Card Payments: Refunds are credited to your original payment source within 5 to 7 business days after we receive the returned product.
• Cash on Delivery (COD) Orders: Refunds are processed via bank transfer (NEFT / IMPS) to your provided bank account details within 5 to 7 business days.

Shipping costs for the original delivery are non-refundable unless the return is due to our error (wrong product, damaged item, etc.).

6. Exchanges

If you would like to exchange a product for a different flavour or variant, we will try to accommodate your request subject to stock availability. Exchanges are treated similarly to returns and must meet the same conditions (unopened, within 7 days).

Any price difference between the exchanged items will be collected or refunded accordingly.

7. Contact for Returns

We aim to respond to all return and refund queries within 24 hours on business days. Your satisfaction is our priority and we will do our best to resolve any issue quickly and fairly.