1. Introduction
D&A Proteins ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or place an order, how we use it, and your rights in relation to it.
By using our website or submitting an order, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us when you place an order or contact us:
- Full name for order processing and delivery.
- Phone number or WhatsApp number to confirm your order and provide delivery updates.
- Delivery address to ship your products to the correct location.
- Product preference and special requests so we can fulfil your order accurately.
We do not collect payment card details directly. Cash on Delivery (COD) and UPI transactions are handled without storing sensitive financial information on our systems.
3. How We Use Your Information
We use the information collected solely for the following purposes:
- Processing and confirming your order.
- Coordinating delivery to your address.
- Communicating with you about your order status via phone or WhatsApp.
- Responding to your queries or complaints.
- Improving our service based on general usage patterns.
We do not use your personal data for automated decision-making or profiling.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your name, phone number, and delivery address with trusted delivery partners solely for the purpose of completing your order. These partners are required to handle your data securely and only for the delivery purpose.
5. Cookies and Analytics
Our website may use basic browser cookies to improve your browsing experience. These cookies do not collect personally identifiable information. We may use anonymised analytics data to understand how visitors use our site and to improve our pages over time.
You can disable cookies in your browser settings at any time without affecting your ability to place an order via WhatsApp or phone.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your order information for a period necessary to fulfil legal, accounting, and customer service obligations. If you wish to have your data deleted, please contact us at the details below.
8. Children's Privacy
Our products are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately so we can delete it.
9. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
- Email: contact@dandaproteins.com
- Phone / WhatsApp: +91 90375 76802
- Address: Kowdiar, Thiruvananthapuram, Kerala 695003